The Problem: In the middle of their busy season, one midsourcing client was unaware of an outage that happened in the middle of the night. Businertia was made aware of a network outage through its 24/7 monitoring of client networks. The customers site stopped communicating in the early morning hours (outside of the customers midsourcing agreement).
Midsourcing Delivers: The site could not be remotely connected to for troubleshooting so Businertia dispatched a technician onsite to service the client. The technician arrived at 7:30 am the next morning and walked into the building at the same time controller of the organization arrived for work. Unaware their was an outage the controller was surprised to see the technician and as they entered the receptionist quickly informed him that the network was down. 45 minutes of troubleshooting and diagnosis determined that a battery back up had failed a switch a work around was quickly implemented and the network was operational by 8:15.
The Result: The 75 employees that showed up at 8 am for work had enough time to get coffee, use the restroom before the network came up for their use. By engaging in a midsourcing contract with Businertia the customer incurred no additional costs as may have happened in a managed service arrangement or outsourcing agreement. The results were very consistent with how an IT department would have supported the organization during an emergency.