The Problem: Communicating which systems are having issues and supporting employees via a remote help desk creates the potential for communication break downs. In one case a client was not able to effectively explain which systems needed service creating confusion and increasing the cost of service per workstation. With 65 workstations distributed throughout the campus it became clear that identifying systems was causing issues in how fast systems received service
Midsourcing Delivers: Businertia has built one of the most effective data management systems for midsourcing services and combines service with documentation to produce results that could help this organization eliminate un-needed levels of communication in favor of consistent and efficient communication. Through constant monitoring, remote access and asset tags, Businertia effectively remediated the issue with service delivery and performed levels of service consistent with having someone on staff.
The Result: Staff were empowered to communicate very simple pieces of information to Businertia who could very effectively respond knowing they were servicing the needs of the employees. Employees were not waiting for responses from management and approvals to move forward with repairs. The asset tags allowed Businertia to effectively communicate necessary information to all parties including executive information on work completed and service coordination directly with staff.