The Problem:
A client of Businertia's had requested a series of workstations to be replaced as part of the life cycle management plan. All midsourcing agreements include workstation migrations for systems that are to be retired. The time had come to install the workstations and the client felt based on past experience that the time allotted for the onsite service of the workstation installations was insufficient. They worried it would result in necessary return visits.
Midsourcing Delivers:
Businertia benchmarks workstations to be installed with less than 60 minutes per workstation of onsite service and less than 30 minutes of interruption time per employee. Businertia arrived at 9am to begin work on installing the systems. The workstations followed through Businertia's Asset management process, were scrubbed and configured ready for installation. By noon the workstations were in place and the installation met the requirement of limiting the downtime per employee to under 30 minutes.
The Result:
The client was able to work the entire morning and had a brief interruption over their lunch break causing minimal downtime. The client commented to Businertia about the disbelief they had and how their old outsourcing service provider would have taken all day and not tested anything. Routine follow up twice over the next week resulted in no additional work. The old workstations were also re-provisioned within the organization for less important roles saving the client additional money. Midsourcing requires high levels of efficiency to complete work and include it in its standard agreements. The goal of midsourcing is to perform work in a way consistent with in house IT departments and the belief is that enterprise IT departments frequently reprovisions assets. This is an effective strategy to efficiently control costs for an organization.