25 Workstations.... 3000 patches
Most businesses using traditional outsource or "notsource" (most knowledgeable person in technology is the defacto IT administrator), often do just enough to balance controlling costs with keeping the network functioning.
In fact, cost control and network operation are not functions of technology management that can be balanced. The truth is, unmaintained networks only defer the costs into larger projects or future technology needs that require necessary maintenance to be completed.
A typical Businertia client with 25 workstations is found to have upwards of 3000 updates that have not been applied prior to a midsourcing agreement. This causes poorer network and workstation performance, causes applications to run slower and causes potential risks unknown to the organization.
One of the benefits of midsourcing is the management of system updates and patches that keep workstations performing at their peak throughout their life. This is done as using a cost controlled fixed monthly rate for each client.
85%... The number of service calls handles remotely
One of the keys to being effective at managing technology for small businesses is finding ways to be everywhere. Midsourcing, by definition is a process, and our service management process helps us maintain a service practice that delivers 85% of its solutions without needing to be by the physical device.
Although midsourcing contracts do provide unlimited site support, the ability for staff to resolve issues remotely greatly reduces the response times and provides unparalleled service quality. The key to delivering service remotely resides in being able to effectively communicate with staff and management when service is required. Businertia utilizes many forms of communication, but its key to success in delivering high levels of quality remotely come from the proactive steps taken to effectively communicate with a client in the event service is required.
43%... What Midsourcing Saves Small Businesses
compared out Outsourcing
IT departments are constantly forced to establish their value to an organization throug means of benchmarking and relating their work to business objectives. Outsourcing services are not subject to these benchmarks and ultimately are not required to translate value to the organization other than time. Midsourcing, however, benchmarks its service for a small business and provides a true cost comparison to evaluate the service against.
The challenge for most small businesses is truly comparing services that are apples to apples similar. IT service companies use deceptive pricing practices to prevent companies from truly seeing the costs associated to doing business with technology. Outsourcing companies, for instance, include the logistics costs and the costs associated with account management in their project costs. Small businesses, never think to evaluate the processes being used by their provider as a cost control measure, Midsourcing, by definition, is a process and requires an IT organization to operate with industry leading levels of efficiency.
Managed Services offerings by IT companies who bill break/fix labor are also deceptive because they often parse out essential services and add them onto an agreement as premium. Midsourcing is a preventative model that requires that breaks be fixed for the good of both organizations.
58%... Midsourcing Clients who Lacked Credentials
Small Businesses fail to recognize the true continuity risks associated to adopting technology. As part of a normal on boarding process for clients an audit of credentials, access and ownership of information shows that businesses using outsourced services are missing critical information 58% of the time. This information often increases wait times, down time and potentially costs the business when it is not available when needed.