posted on May 11, 2010 22:30
Businertia announced today that it has proven a key concept of midsourcing by successfully transferring knowledge with a zero communication foot print. Efficient knowledge transfer will make midsourcing a more consistent and reliable model than traditional IT service offerings. Midsourcing with its integrated knowledge transfer process is a key step toward eliminating the dependence small business has on a particular IT person, by creating a healthy dependence on a midsourcing service supported by diverse talents within an IT pool.
By using proactive methods and processes Businertia was able to successfully remove IT personnel familiar with a client and replace them with someone unfamiliar with the request and deliver service at a quality consistent with what the client had received to that point. Businertia has advanced an infrastructure consistent with how large companies manage IT resources.
As small businesses evaluate continuity and the need to minimize threats to operating their business, midsourcing is proving again that it can deliver results consistent with that of a full IT staff, not just one IT person. By transferring key information, processes and expectations well in advance of a request the midsourcing model is taking another proactive step toward managing clients. The knowledge transfer process will be key for troubleshooting and resolving break/fix requests more efficiently than a traditional pay by the hour consulting company. In addition the knowledge transfer will accent the managed service component of midsourcing by providing consistent and repeatable technology service functions that are IT person independent.
About Businertia
Businertia, established in January of 2006, is a technology leader in Milwaukee and southeastern Wisconsin. Businertia is the creator of the innovative midsourcing service model that blends managed services, business consulting and technology integration into a consistent and predictable service for small businesses. Businertia is emerging as a technology partner for small businesses that represents the change that sets an organization in motion toward a more strategically aligned technology dependent business.